Báo Cáo Thực Tập Ngoại Ngữ Tại Đại Học Bình Dương

MINISTRY OF TRAINING AND EDUCATION BÌNH DƯƠNG UNIVERSITY FACULTY OF FOREIGN LANGUAGES ------ INTERNSHIP REPORT STUDENT: Lê Thị Ngọc Dung CODE: 18010320 CLASS: 21AV01 COURSE: 2018 - 2022 SUPERVISOR: Lê Văn Nam Bình Dương 5,2023 MINISTRY OF TRAINING AND EDUCATION BÌNH DƯƠNG UNIVERSITY FACULTY OF FOREIGN LANGUAGES Student’s name : Lê Thị Ngọc Dung Student’s ID : 18010320 Class : 21AV01 Course : 2018 - 2022 Student’s declaration: I declare that this internship report is my own work and does not involve in plagiarism. I accept heavy penalty for any cheating or plagiarism. Date : 02/05/2023 Signature : …………………………………………………………. ACKNOWLELDGEMENT In order to carry out this report, I would like to express my deep gratitude to the teachers of Binh Duong University, who have imparted invaluable knowledge and experience so that I can confidently step into the world. I would like to sincerely thank the board of directors, officers and employees of the sales department of VNLICO for creating favorable conditions for me to learn about practice during the internship at the company. Finally, I would like to thank Mr Nam, the director of the sales department, for helping and providing practical data for me to successfully complete this graduation thesis. Because of my limited knowledge in the process of practicing and perfecting, I inevitably make mistakes, therefore I look forward to receiving suggestions from teachers. Thank you very much! SUPERVISOR’S COMMENTS …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… SUPERVISOR:………………………………………………………………………………… TABLE OF CONTENTS Contents CHAPTER 1: INTRODUCTION AND CONTEXT OF THE INTERNSHIP REPORT 8 1. Self-introduction................................................................................................8 2. Introduction of trainee position.........................................................................9 3. Significance of internship..................................................................................9 CHAPTER 2: OVERVIEW OF COMPANY........................................................11 1. Introduction about company............................................................................11 2. Mission – Vision – Core values......................................................................12 3. Products of VNLICO......................................................................................13 4. VNLICO's organizational structure.................................................................14 CHAPTER 3: DESCRIPTION OF ACTIVITIES..................................................16 1. Welcoming and understanding the needs of customers..................................16 2. Advising and supporting customers on products.........................................17 3. Make transactions........................................................................................17 4. Perform accounting and reporting when required.......................................17 5. Taking care of customers and developing long-term relationships.............18 CHAPTER 4: DISCUSSION.................................................................................18 1. Discussion in terms of knowledge and skill.......................................................18 1.1. Self-learning and observing.........................................................................18 1.2. Adapting to technology...............................................................................19 1.3. Communicating and persuading..................................................................19 1.4. Always being proactive and showing positive attitudes..............................19 2. Discussion in terms of other aspects...................................................................20 2.1. Practical experience.....................................................................................20 2.1.1. Deal with foreign customers....................................................................20 2.1.2. Cooperate with other departments...........................................................20 2.2. Acquired skills.............................................................................................20 2.2.1. Persuasion skills.......................................................................................21 2.2.2. Communication skill................................................................................21 2.2.3. Time management skill............................................................................21 CHAPTER 5: CONCLUSIONS.............................................................................22 1. Summary of internship....................................................................................22 2. Suggestions......................................................................................................23 2.1. Establishing Marketing Department, promoting market research...............24 2.2. Formulate product policy.............................................................................24 2.3. Formulate pricing policy.............................................................................25 2.4. Building a product quality management system..........................................26 2.5. Improve the quality of the workforce..........................................................27 REFERENCE.........................................................................................................27 Submitted by: Le Thi Ngoc Dung ID number: 18010320 CHAPTER 1: INTRODUCTION AND CONTEXT OF THE INTERNSHIP REPORT 1. Self-introduction I am Le Thi Ngoc Dung - a final-year student at Binh Duong University's Department of English Language. In the current era of globalization, I see the critical necessity of English in communication and commercial discussions with international partners. As a result, during my four years of studies at Binh Duong University, I was continually endowed with theoretical knowledge. I am willing to take on team and personal duties since I am curious, have good communication skills, and get along well with people. My qualities include a strong feeling of responsibility for my work as well as youthful excitement. I am willing to try new things in both my personal and professional lives. Not only will I learn English to improve my foreign language skills, but I will also learn Korean to expand my future work options. 2. Introduction of trainee position Sales interns are a familiar position in the sales department of many manufacturing businesses. Students majoring in business administration or economics often choose to apply for a business internship position in their final years of university. With the desire to become a business specialist after graduation, I applied for an internship position at VNLICO company with basic tasks:  Research and find target customers, including individual customers and business customers  Contact customers according to available data sources  Consulting, supporting and answering product features with customers  Undertake some clerical work in the office  Support sales staff with tasks related to: preparing documents, preparing presentations,...  To be the secretary to record the contents of the meeting  Book rooms, prepare for internal meetings Supervisor: Le Van Nam 1